Our Pledge

If you can’t get the support you need, it doesn’t matter how much money you’re saving on your telecommunications services. Because we know your ability to conduct business depends greatly on the services we deliver, we go to great lengths to establish and maintain strong working relationships with every one of our customers.

Online Support

Support Policy

  • Xtel continuously monitors its own network to ensure maximum service uptime
  • When you call Xtel with a billing or service issue you’ll speak with a live person
  • If your account manager is unavailable, a customer care rep will address your concerns
  • Voicemails left after business hours are promptly responded to by a senior technician
  • In the event of a major outage, all customers receive same-day assistance to recover service
  • We will follow through on every call until the situation is resolved

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