Successful companies pride themselves on providing customers with superior products and guaranteed satisfaction. When an outsourced campaign or product recall becomes necessary, companies maintain customer trust and their reputations by partnering with Xtel Communications.
The integrated technologies and services of Xtel’s Contact Center provide a powerful tool to be used for many business applications. With each application, we guarantee our seemless network, fast setup time, professional agents and custom programming.
Xtel’s Contact Center Applications
- Customer Relationship Management
- Inbound and outbound teleservices
- Order entry
- Data processing
- Market research
- Survey research
- Political campaigns
- Crisis support
- Help desk
- Telemarketing
- Lead origination
- Fulfillment
- Pre-recorded broadcasting
Whether you need to conduct research, communicate with customers, or reach prospects, utilize Xtel’s comprehensive Contact Center to achieve your goals.
Advanced Technology offers versatility and protection to our customers. Through Xtel’s open-architecture software platform, we guarantee the latest in Contact Center technology. This enables you to make changes or additions to campaigns in real time.
Benefit from Xtel Advantages….
- 24-hour, seven day a week availability ensures timely response to calls.
- Live agent interaction with skilled experienced agents who tactfully handle customer inquiries.
- Interactive Voice Response (IVR)
- Voice recording or voice mail service with data transcription
- Custom data reporting provides information you need in your selected format.